Privacy Policy
Effective date: June 12, 2026
1. What We Collect
- Account data: business name, email, license numbers (voluntary), states you ship to.
- Usage data: the questions you ask our AI and the compliance checks you run, retained to improve accuracy and maintain audit logs.
- Order metadata (when you connect Commerce7): order IDs, destinations, product references, compliance status. We do not receive credit card numbers.
- Error reports: when an error occurs in the web application, technical details (browser, page URL with any fragment removed, stack trace) are sent to Sentry so we can fix defects.
- Analytics: our analytics provider is Plausible Analytics (EU), which is cookieless and does not collect personal data or cross-site tracking identifiers. It runs only when analytics is enabled for a deployment — analytics is currently enabled on this site.
2. What We Do Not Collect
- We do not sell personal data.
- We do not use third-party advertising trackers.
- We do not use your prompts or responses to train third-party LLMs. Our LLM provider (Anthropic) is contractually bound not to train on our API traffic.
3. Data Retention
Audit logs are retained for 7 years to meet beverage-alcohol industry retention expectations. Account data is retained for the life of your account plus 30 days. You can request earlier deletion of non-audit data at any time by emailing privacy@getratify.ai.
4. Data Access and Deletion (GDPR / CCPA / CPRA)
You can request a copy of the data we hold about you, or its deletion, at any time. Email privacy@getratify.ai. We respond within the window required by the applicable law: within 30 days for GDPR requests and 45 days for CCPA / CPRA requests.
5. Subprocessors
- Supabase: database, auth, storage (USA)
- Anthropic: LLM inference (USA)
- Sentry: error monitoring for our servers and web application (USA, configured with strict PII scrubbing)
- Plausible Analytics: privacy-safe, cookieless page analytics (EU) — active only when analytics is enabled; analytics is currently enabled on this site
- Resend: transactional email (USA)
6. Contact
Privacy questions: privacy@getratify.ai